FAQs

 

Can you send me a printed catalog?

Unfortunately, we do not have a printed catalog. Since we are constantly adding new merchandise, and selling out of other items, having an up-to-date off-line catalog would be difficult. However, please browse our website for our current line of merchandise.

 

Do you offer wholesale accounts or an affiliate program?

Not at the present time.

 

What forms of payment do you accept?

Major credit cards, including Visa, MasterCard, Discover and American Express. We also accept PayPal.

 

Where do you ship?

At the current time, we ship only within the United States.

 

How will my inscription appear on the memorial?

Inscriptions will be centered, providing an artful presentation of your personalization. The layout of inscriptions utilizing fewer than the maximum number of lines, and/or characters per line, will be adjusted accordingly.

If you have selected a custom image for your stone, the position/location of the custom image and your inscription may appear differently on your stone than that of the example stone pictured. Depending upon the orientation of the custom image selected and the arrangement and length of your inscription, it may be necessary for the engraver to alter the layout to achieve an aesthetically-pleasing appearance.

 

How long will it take my order to arrive?

Delivery time will vary depending upon the item. Understandably, personalized items take longer. We try to provide a realistic delivery timeframe on the product page. Unless otherwise specified, most other items ship the next business day.

 

Will my memorial be of the exact size, shape and color as shown on the website?

Cast stones are very uniform. However, natural stones, such as river rocks, granite, dolomite and flagstone, vary in shape and coloration from the example images. No two natural stones are the same, adding to their unique beauty.