Ordering

Online - Ordering online is easy, fast and safe. As you browse through our online store, when you find an item you like, simply click the "Add to Cart" button to add that item to your shopping cart. Merely adding an item to your cart in no way obligates you to make a purchase. You may remove items from your cart or change quantities at any time. (Changing your mind is what makes shopping fun.)

While you shop, a summary of your cart is displayed at the top of the page. Should you want to view your cart's contents or determine shipping costs simply click on the "View Cart" button located at the top of the page.

Once you are finished shopping, click the "Checkout" button to start the convenient checkout process.

By Phone - If you feel more comfortable ordering by phone, please call us at 877-REMMEER (877-736-6337) during business hours M-F.

Payment

You may pay by Visa, MasterCard, Discover, Google Checkout or PayPal. (If you would like to pay by American Express, please select the Google Checkout option during checkout.)

For your security, all payments are performed using Secure Sockets Layer (SSL) 128-bit encryption technology, the standard in the e-commerce industry. Additionally, we do not store credit card information.

Shipping

We normally ship the next business day. You may select either USPS Priority Mail or UPS. Unlike some sites, you can determine your shipping options and costs before starting the checkout process by simply clicking on "View Cart" to reveal the Shipping Estimator. Please see our complete Shipping Policy for details.

Returns

Please see our Return Policy for complete details.

Contact Us

If you have a question or a comment, we would love to hear from you. We try to respond to each inquiry as quickly as possible.

Catalog

Unfortunately, we do not offer an off-line catalog. Since we are constantly adding new merchandise and selling out of other items, having an up-to-date off-line catalog would be difficult.

Wholesale

Sorry, but we do not have a wholesale program.

Donations

If you are seeking a merchandise donation for a non-profit organization involving dogs and/or cats, please provide the following on your organization's letterhead:

• Organization name
• Contact information
• Documentation of non-profit status
• Event date

New Products

Do you have a new product that you would like us to consider adding to our product line? If so, please us email or mail us your contact and product information. If possible, please send a sample to the address listed above.

Conditions of Use

Please read the Conditions of Use concerning our web site.

Security

All account information and credit card transactions are performed on a secure web server while using Secure Socket Layer (SSL) software, which utilizes state-of-the-art security protocols to encrypt your information for your protection. SSL technology is automatically activated before you log onto your account and begin entering your credit card information. When SSL is enabled, most browsers will display a "padlock" symbol at the bottom of the screen. A secure server location is indicated by the "https://" URL prefix in your browser's address line. The "s" in the prefix indicates that that web page is secure.

Cookies

Like many other web sites, we use “cookies” to make your visit more satisfying and rewarding. A cookie is a small bit of data that is sent to your browser and stored on your computer’s hard drive. It is used to help us retrieve data you have provided us, such as items you have placed in your shopping cart. If you are experiencing difficulty with the functionality of our site, it may be due to your computer not being set to accept cookies.

If you are using Internet Explorer as your web browser, please click here for instructions on how to enable your browser to accept cookies. If you are using a browser other than Internet Explorer, please refer to your browser's internet option settings for more information.

Resources

As a courtesy to our customers we offer links to other pet-related web sites. However, since they are third-party sites, we have no control over their content.