Return Policy

Remmeer Ltd is committed to customer satisfaction. We proudly stand behind all our products. However, we realize that there may be times when it is necessary to return an item. So, for the rare time that you would like to return something, rest assured that we have a fair and easy-to-follow return policy.

Discretionary Returns

If you are not satisfied with your purchase, you may return any return-eligible item within 30 days. To make the return process as smooth as possible, please carefully read the following procedure:

  1. To be eligible for return, the item must be in new re-salable condition with all tags still intact. The item must be returned in its original box/packaging, if applicable. (However, a different shipping box may be used to return the item.) Please note that personalized or custom orders are NOT eligible for return.
  2. Contact us within 30 days from date of receipt for a Return Authorization Number (RMA). Returns without a RMA may be rejected. When contacting us, please provide the following:
    • Name
    • Order Number
    • Item Number and Description
    • Reason for Return
  3. Ship the item to the return address that you are provided. (Please be aware that the return address may not be our mailing address or the address from which your order originated.)
  4. Ship the item within 7 days of receiving the Return Authorization Number. The return shipping costs are the responsibility of the customer. Additionally, you may wish to use a “traceable” shipping method.
  5. A refund will be issued within 7 days after your returned item has been received. Please note the following important points regarding refunds:
    • Returned items that do not comply with the refund eligibility guidelines may receive a partial refund or no refund.
    • A 20% restocking fee will be access to all pet carrier, crate, doghouse, feeder, play pen, bed/cot, car booster seat, stair steps or stroller returns.
    • Shipping costs will only be refunded if the return is the result of our error.

Damaged Returns

We take great care to ensure that your purchase arrives undamaged. We inspect each item before it is packaged. Then, we carefully and securely package your purchase to protect it during shipping. However, if your purchase should arrive damaged, you may exchange it for the same item. In order to make the exchange process as smooth as possible, please carefully read the following procedure for damaged returns:

  1. To be eligible for an exchange, the item must have arrived damaged or defective. (Unfortunately, we cannot be responsible for damages that occur after arrival.)
  2. Contact us within 7 days of receiving your order. When contacting us, please provide the following:
    • Name
    • Address
    • Phone Number
    • Item Number and Description
    • How the item is damaged or defective. (Please remember that a number of our items are meant to have irregularities and imperfections as part of their unique "handcrafted" look.)
  3. After we have approved your request and received the damaged item, we will ship you the same item in exchange. There are no refunds for damaged items. Damaged items can only be exchanged for the same item.

Exchanges

Due to shipping costs and price differences of most items, we do not offer merchandise exchanges. However, you may return an unwanted item as outline under “Discretionary Returns” listed above. Then, simply place a new order for the desired item.

Undeliverable and Refused Shipment Returns

Please be sure to supply the correct shipping address because returns resulting from an incorrect /undeliverable address supplied by the customer will be charged for shipping fees. Returns resulting from the customer refusing delivery will also be charged for shipping fees.

The Return Policy is subject to change without notice. Any modifications will supersede the prior policy and will apply to all current and past users of our web site. Should you have questions, please to not hesitate to contact us.

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